What is covered?
What do I need to know to lead an IT service?
Topics covered
Help your IT service support your business…
FINANCIAL
How do you manage the costs of your organisation. What questions do you need answers to.
SERVICE DELIVERY
How to manage your relationships with your stakeholders and your customers.
MONITORING
What should you measure, who should you measure and what will that do to your service.
TECHNOLOGY
What do you need to know about the technology you use and the technology available?
FEEDING THE BEAST
Determine when standards and accreditations, are required, and knowledge of how to identify best practice outside your organisation.
STAYING SAFE
Understand what you need to know about GDPR, asset disposal, escrow agreements, ITIL, EULAs and other painful initialisations.
PROJECTS
Strategies, approaches and tips to manage additional work and get projects over the line.
What skills do I need?
The leadership information will also teach you…
TIME MANAGEMENT
Expertise in prioritising, delegation, and driving effectiveness in a manageable way for you and your teams. The principles of aspirational idleness.
MANAGING PEOPLE
Insights into individuals motivations and behaviour and techniques to inspire teams to achieve group goals, and senior stakeholders engagement.
STRATEGIC KNOWLEDGE
Strategic planning techniques that will help you achieve corporate objectives for the rest of your career.
COMMUNICATION
The ability to engage colleagues, clients, and contacts with the right messages, delivered via the most effective mediums, at the right times.
CRISIS MANAGEMENT
Specialist knowledge of how to prevent the common causes of major IT incidents and action plans for handling unforeseen emergencies.
PRACTICAL DELIVERY
Templates, quick guides, sample processes and checklists that will be useful for your current organisation and for future roles.